Promise Technology VessRAID 1000s Series Manual

VessRAID 1730s, 1740s,1830s, 1840sProduct ManualVersion 1.1

VessRAID 1000s Series Product ManualxChapter 5: Management with the CLU, cont.Managing Disk Arrays, cont.Running PDM . . . . . . . . . . . . . . . .

VessRAID 1000s Series Product Manual84Starting Up After ShutdownTo start the RAID subsystem:1. Manually turn on the power supply switches on the back

Chapter 4: Management with WebPAM PROe85Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required, a

VessRAID 1000s Series Product Manual86Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. Controller management include

Chapter 4: Management with WebPAM PROe87• Write Back Cache Flush Interval• Enclosure Polling IntervalSee “Making Controller Settings” on page 87.Upgra

VessRAID 1000s Series Product Manual885. Make the following settings as needed:• Enter a name into the Alias field. Maximum of 48 characters. Use lett

Chapter 4: Management with WebPAM PROe89To clear an Orphan Watermark:1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. C

VessRAID 1000s Series Product Manual90Managing EnclosuresOn VessRAID, enclosures include the main VessRAID subsystem or Head Unit as well as VessJBOD

Chapter 4: Management with WebPAM PROe91Figure 6. Disk Status LEDFigure 7. VessRAID enclosure LEDsViewing Enclosure TopologyTo view Enclosure Topology

VessRAID 1000s Series Product Manual922. Click the Enclosures icon. 3. Click the Enclosure icon.Enclosure information appears the Information tab

Chapter 4: Management with WebPAM PROe933. Click the Enclosure icon. 4. Click the FRU VPD tab in Management View. Use this information when communic

ContentsxiChapter 5: Management with the CLU, cont.Working with LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172Viewing a Li

VessRAID 1000s Series Product Manual94Reconditioning a BatteryTo recondition the battery:1. Click the Subsystem icon in Tree View. 2. Click the Encl

Chapter 4: Management with WebPAM PROe954. In Management View, from the Buzzer tab dropdown menu, choose Settings. 5. Check the Buzzer Enable box to e

VessRAID 1000s Series Product Manual96Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VessRAID s

Chapter 4: Management with WebPAM PROe97Making Global Physical Drive SettingsGlobal settings apply to all of the physical disk drives installed in the

VessRAID 1000s Series Product Manual98• Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition Running

Chapter 4: Management with WebPAM PROe996. Click the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum of

VessRAID 1000s Series Product Manual100Forcing a Physical Drive Offline or OnlineThe Physical Drive–Force Offline/Online tab enables you to force an:•

Chapter 4: Management with WebPAM PROe1016. Click the physical drive you want to locate on the WebPAM PROe screen.The disk status LED for the physical

VessRAID 1000s Series Product Manual102Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a Li

Chapter 4: Management with WebPAM PROe103Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to dat

VessRAID 1000s Series Product ManualxiiChapter 6: Management with the LCD Panel . . . . . . . . . . . . . . . . . .195Using the LCD Panel . . . . . .

VessRAID 1000s Series Product Manual104Viewing UPS InformationTo view information about a specific UPS unit:1. Click the Subsystem icon in Tree View

Chapter 4: Management with WebPAM PROe105Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 105)•

VessRAID 1000s Series Product Manual106• Advanced – You directly specify all parameters for a new disk array. Makes one logical drive automatically. Y

Chapter 4: Management with WebPAM PROe107Creating a Disk Array – ExpressThe Disk Array Express Creation option enables you to choose the parameters fo

VessRAID 1000s Series Product Manual108The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their slot n

Chapter 4: Management with WebPAM PROe109migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive. 3. From

VessRAID 1000s Series Product Manual11011. When you have finished specifying logical drives, click the Next button. Step 3 – SummaryThe Summary lists

Chapter 4: Management with WebPAM PROe111Disk Array Operational Status• OK – The normal state of a disk array. For RAID Levels other than RAID 0 (Stri

VessRAID 1000s Series Product Manual112Creating a Logical DriveWhen you create a disk array, you automatically create one logical drive also. If the i

Chapter 4: Management with WebPAM PROe11313. Click the Update button to enter the logical drive parameters. 14. Review the results. If there is remain

ContentsxiiiChapter 7: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219Updating the Firmware in WebPAM PROe . . .

VessRAID 1000s Series Product Manual114For a list of Migration options and other important information, see “RAID Level Migration” on page 252.To Migr

Chapter 4: Management with WebPAM PROe115Rebuilding AutomaticallyNormally, a disk array would rebuild itself using a hot disk drive, after going Criti

VessRAID 1000s Series Product Manual116To start Media Patrol: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click th

Chapter 4: Management with WebPAM PROe117To run Transition:1. Click the Subsystem icon in Tree View. 2. From the dropdown menu on the Background Act

VessRAID 1000s Series Product Manual118Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representat

Chapter 4: Management with WebPAM PROe119may remain intact. You must determine the cause of the problem and correct it. “Critical & Offline Disk A

VessRAID 1000s Series Product Manual120Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon in

Chapter 4: Management with WebPAM PROe121because there may be residual data the logical drives left behind from earlier configurations. For this reaso

VessRAID 1000s Series Product Manual1223. Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the S

Chapter 4: Management with WebPAM PROe123Table Definitions• Read Check Table – Contains a list of read errors for this logical drive. • Write Check Ta

VessRAID 1000s Series Product ManualxivChapter 8: Technology Background, cont.Choosing Stripe Size . . . . . . . . . . . . . . . . . . . . . . . . . .

VessRAID 1000s Series Product Manual124Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is avai

Chapter 4: Management with WebPAM PROe1253. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the locati

VessRAID 1000s Series Product Manual12610. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight disk arrays to wh

Chapter 4: Management with WebPAM PROe1277. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight the disk arrays

VessRAID 1000s Series Product Manual128Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the Ve

129Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 130)• Running Quick Setup (page 134)• Managin

VessRAID 1000s Series Product Manual130Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (b

Chapter 5: Management with the CLU131Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and VessRAID cont

VessRAID 1000s Series Product Manual132Figure 3. CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Management Port,

Chapter 5: Management with the CLU133Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronizati

ContentsxvChapter 9: Troubleshooting, cont.LCD Panel Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . .275Viewing a Report from

VessRAID 1000s Series Product Manual134Running Quick SetupQuick Setup is discussed under “Setting up the Serial Connection” on page 25.

Chapter 5: Management with the CLU135Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem

VessRAID 1000s Series Product Manual1364. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, hi

Chapter 5: Management with the CLU137Managing the ControllerController Management includes the following functions:• Viewing Controller Information (p

VessRAID 1000s Series Product Manual1383. Highlight the controller you want and press Enter.4. Highlight Controller Settings and press Enter.5. Make t

Chapter 5: Management with the CLU139Figure 4. Controller Status LEDController Status

VessRAID 1000s Series Product Manual140Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information (pa

Chapter 5: Management with the CLU141Locating a Power SupplyTo locate a power supply:1. From the Main Menu, highlight Subsystem Management and press E

VessRAID 1000s Series Product Manual142Setting Temperature ThresholdsTo change temperature thresholds:1. From the Main Menu, highlight Subsystem Manag

Chapter 5: Management with the CLU143controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again.Re

VessRAID 1000s Series Product Manualxvi

VessRAID 1000s Series Product Manual144Figure 6. VessRAID enclosure LEDsViewing Enclosure TopologyEnclosure topology refers to the manner in which the

Chapter 5: Management with the CLU145Managing Physical DrivesPhysical Drive Management includes the following functions:• Making Global Physical Drive

VessRAID 1000s Series Product Manual146Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Phy

Chapter 5: Management with the CLU147After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forci

VessRAID 1000s Series Product Manual148Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page 148)•

Chapter 5: Management with the CLU149Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highli

VessRAID 1000s Series Product Manual150Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highligh

Chapter 5: Management with the CLU151Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 8: Technology Background”

VessRAID 1000s Series Product Manual15217. Highlight Save Logical Drive and press Enter.18. Review logical drive(s) you are about to create for your n

Chapter 5: Management with the CLU153• Synchronizing – When you first create a disk array, the disk array synchronizes. During that time, your data is

1Chapter 1: Introduction to VessRAIDThis chapter covers the following topics:• About This Manual (below)• VessRAID Overview (page 2)• Architectural De

VessRAID 1000s Series Product Manual154Enabling Media Patrol on a Disk ArrayMedia Patrol checks the magnetic media on physical drives.To enable or dis

Chapter 5: Management with the CLU155The available drives are either HDD or SSD, depending on the type of drives in the array.6. Highlight Start and p

VessRAID 1000s Series Product Manual156The screen jumps to Disk Arrays Summary.Running PDMBe sure PDM must be enabled. See “Enabling PDM on a Disk Arr

Chapter 5: Management with the CLU157To locate a disk array:1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the di

VessRAID 1000s Series Product Manual158• Write Policy – Press spacebar to choose: Write Back or Write Through• Read Policy – Press spacebar to choose:

Chapter 5: Management with the CLU159Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VessRAID 1000s Series Product Manual160Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive

Chapter 5: Management with the CLU161Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VessRAID 1000s Series Product Manual162Managing Logical DrivesThe Logical Drive Management function deals with settings and functions of existing logi

Chapter 5: Management with the CLU1633. To set write cache policy for this logical drive, highlight WritePolicy and press the spacebar to toggle betwe

VessRAID 1000s Series Product Manual2VessRAID OverviewVessRAID provides data storage solutions for applications where high performance and data protec

VessRAID 1000s Series Product Manual164Running Redundancy CheckRedundancy Check is a maintenance procedure for logical drives in fault-tolerant disk a

Chapter 5: Management with the CLU165Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manageme

VessRAID 1000s Series Product Manual166Managing SAS ConnectionsSAS connections deal with the VessRAID’s two host data ports.• Viewing SAS Port Informa

Chapter 5: Management with the CLU167Viewing SAS Port StatisticsThere are two SAS data ports on the controller. To view information about the SAS port

VessRAID 1000s Series Product Manual168Managing Background ActivityBackground activity refers to any of several functions that take place in the backg

Chapter 5: Management with the CLU169• PDM – Looks for bad blocks on the physical drives of disk arrays• Transition – Returns a revertible spare drive

VessRAID 1000s Series Product Manual170Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runt

Chapter 5: Management with the CLU171To display NVRAM events:1. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events a

VessRAID 1000s Series Product Manual172Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 172)•

Chapter 5: Management with the CLU173A SAS initiator name is the SAS address of the HBA card in the Host PC.Obtain the initiator name from the initiat

Chapter 1: Introduction to VessRAID3Architectural DescriptionThe VessRAID 1700s and 1800s Series are Serial Attached SCSI (SAS) subsystems suitable fo

VessRAID 1000s Series Product Manual174Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a Li

Chapter 5: Management with the CLU175Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to data re

VessRAID 1000s Series Product Manual176Figure 1.Viewing UPS InformationTo view information about a specific UPS unit:1. From the Main Menu, highlight

Chapter 5: Management with the CLU177Managing UsersUser Management includes the following functions:• Viewing User Information (page 177)• Creating a

VessRAID 1000s Series Product Manual178List of User Privileges• View – Allows the user to see all status and settings but not to make any changes • Ma

Chapter 5: Management with the CLU1796. Press Ctrl-A to save the settings.Changing a User’s Privilege and StatusNo user can change their own privilege

VessRAID 1000s Series Product Manual180Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (p

Chapter 5: Management with the CLU181Making SLP SettingsBy default, SLP service is set to Automatic and its normal status is Started.To make SLP servi

VessRAID 1000s Series Product Manual182Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started. To make

Chapter 5: Management with the CLU1836. Press Ctrl-A to save your settings.To start, stop or restart the SNMP service, highlight Start, Stop, or Resta

VessRAID 1000s Series Product ManualiiCopyright© 2009 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Tech

VessRAID 1000s Series Product Manual4• Three years complete system limited warranty includes 24 x 7 email and phone support with highly experienced te

VessRAID 1000s Series Product Manual184Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Ne

Chapter 5: Management with the CLU1852. Highlight Software Management and press Enter.1. Highlight the recipient whose settings you want to change and

VessRAID 1000s Series Product Manual186Flashing through TFTPSee “Chapter 7: Maintenance” on page 219 for instructions.Viewing Flash Image InformationF

Chapter 5: Management with the CLU187Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items

VessRAID 1000s Series Product Manual188Shutting Down the SubsystemThere are two methods for shutting down the subsystem, depending on your connection.

Chapter 5: Management with the CLU189•Shutting down the VessRAID – Serial ConnectionThis function enables you to shutdown the VessRAID subsystem on a

VessRAID 1000s Series Product Manual190Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one:• Starting up the V

Chapter 5: Management with the CLU191Restarting the SubsystemThere are two methods for shutting down the subsystem, depending on your connection. Choo

VessRAID 1000s Series Product Manual1924. Highlight Submit and press Enter.A warning message appears.5. Press Y to continue.The screen will display sh

Chapter 5: Management with the CLU193Making Buzzer SettingsThis function enables the buzzer on the controller. When you first power-up the VessRAID, i

Chapter 1: Introduction to VessRAID5• Maximum LUNs per array: 32 logical drives (LUNs). Supports LUN carving by allowing an array to be divided into m

VessRAID 1000s Series Product Manual194

195Chapter 6: Management with the LCD PanelThis chapter covers the following topics:• Using the LCD Panel (below)• Perusing the Interface (page 196)•

VessRAID 1000s Series Product Manual196Perusing the Interface• Making Mode Settings (page 196)• Simple Mode (page 196)• Advanced Mode (page 197)• Limi

Perusing the Interface197Advanced ModeAdvanced Mode enables you to perform the Simple Mode functions, plus:• View Enclosure – View overall enclosure s

VessRAID 1000s Series Product Manual198Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manage

Managing the Network Connection199Automatic IP SettingsTo make Management Port settings automatically:1. Press the or button until the display say

VessRAID 1000s Series Product Manual200Managing SAS ConnectionsSAS connections deal with the VessRAID’s two host data ports.• Viewing SAS Port Informa

Managing SAS Connections201• Press button and the button to choose SAS Port 2.4. Press the or button to scroll to Signal Strength.5. Press the

VessRAID 1000s Series Product Manual202Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. To view Controller statistic

Managing Enclosures203Managing EnclosuresThe LCD panel provides information on the main VessRAID subsystem or Head Unit only. For a JBOD as well as ot

VessRAID 1000s Series Product Manual6SpecificationsPower Supply1840s: 450W, Dual hot-swappable and redundant, 100-240 VAC auto-ranging, 50-60 Hz, with

VessRAID 1000s Series Product Manual204Managing Physical DrivesThese functions require the LCD panel to be in Advanced mode. See page 196. Managing ph

Managing Physical Drives2056. Press the button. The disk status LED for the physical drive blinks for one minute. See Figure 2.Figure 2. Disk Status

VessRAID 1000s Series Product Manual206Managing Disk ArraysDisk Array Management in the LCD includes the following functions:• Creating a Disk Array –

Managing Disk Arrays207VerifyingTo verify the results of the automatic disk array creation:1. From the default screen, press the or button until t

VessRAID 1000s Series Product Manual2082. Press the button again and the display says 000.3. Press the button again and the display says RAID Leve

Managing Disk Arrays2092. Press the button again to display the available physical drives by number.3. Press the button to move through the list.

VessRAID 1000s Series Product Manual2104. Press the button choose a disk array.5. Press the or button to scroll through the list of items:•ID Nu

Managing Disk Arrays2116. Press the button. The disk status LEDs for the physical drives in the disk array blink for one minute. See Figure 3.Figure

VessRAID 1000s Series Product Manual212The display shows the default read policy.The choices are ReadCache, ReadAhead and None.14. Press the or bu

Managing Disk Arrays213Viewing Logical Drive InformationThis function requires the LCD to be in Advanced mode. See page 196.To view logical drive info

Chapter 1: Introduction to VessRAID7Dimensions (H x W x D)1840s: 13 x 45 x 46 cm (5.1 x 17.7 x 18.1 in)1830s: 8.8 x 45 x 46 cm (3.5 x 17.7 x 18.1 in)1

VessRAID 1000s Series Product Manual214Locating a a Logical DriveThis function requires the LCD to be in Advanced mode. See page 196. This feature hel

Managing Spare Drives215Managing Spare DrivesSpare Drive Management on the LCD includes:• Viewing Spare Drive Information (page 215)• Creating a Spare

VessRAID 1000s Series Product Manual2162. Press the button and the display says Auto Configure.3. Press the or button until the display says Adv

Managing Spare Drives2174. Press the button choose a spare drive.5. Press the or button until the display says Locate Spare Drive.6. Press the

VessRAID 1000s Series Product Manual218

219Chapter 7: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (below)• Updating the Firmware in the CLU (pa

VessRAID 1000s Series Product Manual2205. Do one of the following actions: • Click the Download from TFTP Server option, then click the Next button. •

Chapter 7: Maintenance2216. Enter the filename of the Firmware Update file in the field provided.Or, click the Browse... button and choose the Firmwar

VessRAID 1000s Series Product Manual222When the controller shuts down, your WebPAM PROe connection will be lost. 9. Wait for two to three minutes. 10.

Chapter 7: Maintenance223Restarting Subsystem over a Telnet ConnectionTo restart the VessRAID subsystem on a Telnet connection:1. From the Main Menu,

VessRAID 1000s Series Product Manual8CE StatementWarning: This is a class B product. In a domestic environment this product may cause radio interferen

VessRAID 1000s Series Product Manual224Replacing a Power SupplyVessRAID 1700s SeriesThe power supply on the VessRAID 1700s Series is not replaceable o

Chapter 7: Maintenance225Replacing a RAID ControllerThe RAID Controller monitors and manages the logical drives. When the controller is replaced, all

VessRAID 1000s Series Product Manual226See page 228 and page 230 for more information.2. Carefully slide the new RAID Controller into the enclosure.3.

Chapter 7: Maintenance227Figure 3. RAID Controller cover and attaching screw4. Remove the four attaching screws. See Figure 4.5. Detach the fan’s powe

VessRAID 1000s Series Product Manual2288. Reinstall the RAID Controller.See “Replacing a RAID Controller” on page 225.This completes the fan replaceme

Chapter 7: Maintenance2294. Lay the RAID Controller on a non-static surface and remove the cover attaching screws, one on each side, then remove the c

VessRAID 1000s Series Product Manual230Figure 7. Battery connector pins8. Put the battery assembly into place and install the attaching screw.9. Repla

Chapter 7: Maintenance231Figure 8. Removing the RAID Controller2. Lay the RAID Controller on a non-static surface and remove the cover attaching screw

VessRAID 1000s Series Product Manual232

233Chapter 8: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 244)• Choosing

9Chapter 2: VessRAID InstallationThis chapter covers the following topics:• Unpacking the VessRAID (below)• Installing the LCD Panel (Optional) (page

VessRAID 1000s Series Product Manual234RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the s

Chapter 8: Technology Background235RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VessRAID 1000s Series Product Manual236RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacit

Chapter 8: Technology Background237RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VessRAID 1000s Series Product Manual238RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical driv

Chapter 8: Technology Background239RAID 10 – Mirror / StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can in

VessRAID 1000s Series Product Manual240RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped acros

Chapter 8: Technology Background241RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

VessRAID 1000s Series Product Manual242RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across dis

Chapter 8: Technology Background243RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 log

VessRAID 1000s Series Product Manual10 Figure 1. VessRAID 1730s and 1830s front viewA defective drive may be replaced without interruption of data ava

VessRAID 1000s Series Product Manual244Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VessRAID disk a

Chapter 8: Technology Background245RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General file serverRAID 5Rec

VessRAID 1000s Series Product Manual246RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General file serverRAID

Chapter 8: Technology Background247Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VessRAID 1000s Series Product Manual248• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512

Chapter 8: Technology Background249Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

VessRAID 1000s Series Product Manual250To enable the Adaptive Writeback Cache option, see “Making Controller Settings” on page 87 (WebPAM PROe) or pag

Chapter 8: Technology Background251InitializationInitialization is done to logical drives after they are created from a disk array. Initialization set

VessRAID 1000s Series Product Manual252Partition and Format the Logical DriveLike any other type of fixed disk media in your system, a RAID logical dr

Chapter 8: Technology Background253RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Ad

Chapter 2: VessRAID Installation11Figure 3. VessRAID 1730s rear viewFor a description of the RAID Controller LEDs, see page 22.Installing the LCD Pane

VessRAID 1000s Series Product Manual254RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source

Chapter 8: Technology Background255RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

VessRAID 1000s Series Product Manual256RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAI

Chapter 8: Technology Background257RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:RAID 60A RAID 60 Source lo

VessRAID 1000s Series Product Manual258Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA

Chapter 8: Technology Background259At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• De

VessRAID 1000s Series Product Manual260Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk d

Chapter 8: Technology Background261TransitionThe Transition feature enables you to specify “permanent” spare drives for your VessRAID subsystem. Trans

VessRAID 1000s Series Product Manual262ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive R

Chapter 8: Technology Background263There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designate

VessRAID 1000s Series Product Manual122. Insert the two screws that you removed in step 1 through the holes in the left bracket and into the threaded

VessRAID 1000s Series Product Manual264

265Chapter 9: TroubleshootingThis chapter covers the following topics:• VessRAID is Beeping (below)• LEDs Display Amber or Red (page 266)• CLU Reports

VessRAID 1000s Series Product Manual266• If email notification is enabled, check for new messages.• Check for yellow !s red Xs in Tree View, see p

Chapter 9: Troubleshooting267When the Global Enclosure LED on VessRAID’s front panel shows Amber or Red, check the LEDs on the back of VessRAID. These

VessRAID 1000s Series Product Manual268The Power/Activity LED flashes during drive activity.The Disk Status LED displays Green when a drive is present

Chapter 9: Troubleshooting269Figure 5. VessRAID Controller LEDs If the Controller Status LED is amber, restart the VessRAID. See “Restarting the Subsy

VessRAID 1000s Series Product Manual270If the Controller Status LED continues to display amber after startup, contact Promise Technical Support. See p

Chapter 9: Troubleshooting271To display NVRAM events:1. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events and press

VessRAID 1000s Series Product Manual272Physical Drives in the ArrayLogical Drives in the Array[Locate Disk Array]Save Settings [CTRL-A]Restore Setting

Chapter 9: Troubleshooting273To set up email and popup message notification, see “Setting-up User Event Subscriptions” on page 61.Figure 7. An example

Chapter 2: VessRAID Installation13Mounting VessRAID in a RackThe VessRAID subsystem installs to the rack using the optional mounting rails. You can al

VessRAID 1000s Series Product Manual274Figure 9. A failed disk drive shown in Management ViewAlso see these troubleshooting topics:• “Event Notificati

Chapter 9: Troubleshooting275LCD Panel Reports a ProblemThe LCD panel can report a certain problems, including a Critical logical drives.Figure 10.The

VessRAID 1000s Series Product Manual2764. Open the root folder of the USB stick and copy the file subinfo_xxxxxxxxxx.log to the PC desktop or a conven

Chapter 9: Troubleshooting277Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VessRAID 1000s Series Product Manual278Battery is discharging Battery is undergoing reconditioning.Battery is charging Battery is being recharged.Batt

Chapter 9: Troubleshooting279Blowers are functioning normallyNormal.Blowers are NOT installed Reinstall the fan. If the fan does not turn, replace it.

VessRAID 1000s Series Product Manual280Drive Interface ControllerDrive-interface controller foundNormal.Drive-interface controller is NOT foundRestart

Chapter 9: Troubleshooting281Host-interface controller has encountered an unrecoverable errorRestart the VessRAID. See page 85 (WebPAM PROe) or page 1

VessRAID 1000s Series Product Manual282Logical drive initialization has stoppedInitialization stopped because of user intervention, schedule or the lo

Chapter 9: Troubleshooting283Media patrol is queued Media patrol has been set manually or by schedule.Media patrol is stopped internallyMedia patrol s

iiiContentsChapter 1: Introduction to VessRAID . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . . . .

VessRAID 1000s Series Product Manual143. Attach the mounting rail assemblies to the outside of the rack posts, using the attaching screws from your ra

VessRAID 1000s Series Product Manual284PDM is stopped internally The destination drive was removed or used for a rebuild.Physical DiskPhysical disk is

Chapter 9: Troubleshooting285Physical disk negotiation speed is decreased.Disk drive had to reduce its data rate. If this message appears repeatedly,

VessRAID 1000s Series Product Manual286PSU 12V/5V/3.3V power is within the rangeNormal.RAID Level MigrationRAID Level migration is startedResult of se

Chapter 9: Troubleshooting287Rebuild is resumed Rebuild has resumed again after a pause.Rebuild is stopped Rebuild stopped because of user interventio

VessRAID 1000s Series Product Manual288ResourceResource is NOT availableSystem resources are low. Reduce system load or restart the VessRAID. See page

Chapter 9: Troubleshooting289Synchronization is stoppedSynchronization stopped because of user intervention, schedule or the logical drive was deleted

VessRAID 1000s Series Product Manual290Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a di

Chapter 9: Troubleshooting291• The Disk Status LED changes from green to red.Figure 14.VessRAID disk drive carrier LEDs• The audible alarm repeatedly

VessRAID 1000s Series Product Manual292To enable Automatic Rebuild, see “Making Background Activity Settings” on page 54 (WebPAM PROe) or page 168 (CL

Chapter 9: Troubleshooting293Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID le

Chapter 2: VessRAID Installation15Installing Disk Drives You can populate the VessRAID with SAS or SATA hard disk drives. For optimal performance, ins

VessRAID 1000s Series Product Manual294Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or se

Chapter 9: Troubleshooting295You can set the VessRAID to migrate disk arrays under Non-Volatile Random Access Memory (NVRAM), a much faster process be

VessRAID 1000s Series Product Manual296Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need atten

Chapter 9: Troubleshooting297EnclosureOverheatOverheating is a potentially serious condition because the excessively high temperatures can lead to dis

VessRAID 1000s Series Product Manual298 Power SupplyVessRAID 1800s SeriesVessRAID 1800s Series has two power supplies. The advantage of two power supp

Chapter 9: Troubleshooting299Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this Pro

VessRAID 1000s Series Product Manual300Network ConnectionsEach controller has an Ethernet (RJ45) Management Port connector on the back of the enclosur

Chapter 9: Troubleshooting301Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly you can no l

VessRAID 1000s Series Product Manual302Unsaved Data in the Controller CacheThe Dirty Cache LED informs you that there is data in the cache that has no

303Chapter 10: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 305)• Limited Warranty (page 309)• Returning the Produc

VessRAID 1000s Series Product Manual16Figure 9. VessRAID 1730s and 1830s drive slot numberingInstall all of the drive carriers into the VessRAID enclo

VessRAID 1000s Series Product Manual304WebPAM PROe connection was working OK. But later on, it timed out. What do I do now?The network condition can t

Chapter 10: Support305How can I be sure everything is working OK on the VessRAID?Locally: The VessRAID enclosure has LEDs on the front to monitor the

VessRAID 1000s Series Product Manual306Technical Support ServicesUnited StatesThe NetherlandsGermanyPromise Online™ Web Site http://www.promise.com/su

Chapter 10: Support307ItalyTaiwan E-mail Support e-Support On-LineFax Support +39 0 6 367 124 00 Attn: Technical SupportPhone Support +39 0 6 367 126

VessRAID 1000s Series Product Manual308China E-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Support +86 10

Chapter 10: Support309Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to

VessRAID 1000s Series Product Manual310Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with y

Chapter 10: Support311Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about your produc

VessRAID 1000s Series Product Manual312You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred

313IndexNumerics10GB Truncate 88, 138, 2502 TB Limitation 248, 304Aabout this manual 1adaptive writeback cachedefined 249enable 88, 138alarmcancel 94,

Chapter 2: VessRAID Installation17Figure 10.Disk drive mounted in a drive carrier This completes disk drive installation.CautionVessRAID supports disk

VessRAID 1000s Series Product Manual314command queuing, physical drives 97, 145configuration script, import 79configuration status, physical drive 98c

Index315disk array, cont.statuscritical 111, 153, 210rebuilding 111, 153, 210synchronizing 111, 153, 210transport ready 111, 153, 210transition 116tra

VessRAID 1000s Series Product Manual316forced unlock 58FRU VPD information 92, 140GGB Truncate 88, 138, 250global RAID status LED 290global spare driv

Index317LCD panel, cont.deletedisk array 209logical drive 212spare drive 216disk arraycreate, advanced 207create, automatic 206delete 209locate 210vie

VessRAID 1000s Series Product Manual318locatecontroller 138disk array 156, 210enclosure 90, 143logical drive 164, 214physical drive 96, 97, 100, 147,

Index319Oone plug auto service 275online capacity expansion 252reported events 283online helpCLU 133WebPAM PROe 45OPAS 275operational status, disk arr

VessRAID 1000s Series Product Manual320RAID, contintroduction 233mirror 235mirror + stripe 239stripe 234striping of distributed parity 240striping of

Index321reported events, cont.online capacity expansion 283PDM 283physical drive 284power supply 285RAID level migration 286rebuild 286, 287Redundancy

VessRAID 1000s Series Product Manual322SNMPservice 76, 183settings 74, 182trap sinks 75, 183Software Services 71Spare Checkreported events 288run 127,

Index323Transitionautomatic 263defined 261manual 263rate 54, 169reported events 289spare drive 116transportdisk array 117, 154physical drive failure 2

VessRAID 1000s Series Product Manual18Making Data and Management ConnectionsYou can configure your VessRAID for:• Direct Attached Storage (DAS)• DAS p

VessRAID 1000s Series Product Manual324WebPAM PROe, cont.Secure Connection 32, 42times out 304Tree View 46write cache policy 112, 120, 151, 158, 208de

Chapter 2: VessRAID Installation19Figure 11. Data and management connections This completes data and management connections.CautionMake data connectio

VessRAID 1000s Series Product Manual20Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI) and Command Lin

Chapter 2: VessRAID Installation21Connecting the PowerPlug-in the power cord on the power supply on the back of the VessRAID enclosure and switch on t

VessRAID 1000s Series Product Manual22Controller LEDsWhen boot-up is finished and the VessRAID subsystem is functioning normally:• Battery, and Contro

Chapter 2: VessRAID Installation23LCD PanelThe LCD panel activates approximately 35 seconds after you switch on the VessRAID’s power supply.At first,

VessRAID 1000s Series Product ManualivChapter 2: VessRAID Installation, cont.Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . .

VessRAID 1000s Series Product Manual24

25Chapter 3: VessRAID SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (

VessRAID 1000s Series Product Manual26Choosing DHCP or a Static IP AddressWhen you setup your VessRAID, you have the option of:• Enabling DHCP and let

Chapter 3: VessRAID Setup27Setting up with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli>

VessRAID 1000s Series Product Manual28Setting up with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appea

Chapter 3: VessRAID Setup293. Type the new IP Address.4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Ad

VessRAID 1000s Series Product Manual30Setting up with the LCDThe LCD Panel displays the current IP address during normal operation. If you did not ins

Chapter 3: VessRAID Setup317. Make the needed changes the same as in step 5.After you have set the last (extreme right) digit, press the button.The

VessRAID 1000s Series Product Manual32Creating Disk Arrays with WebPAM PROeSetting up disk arrays with WebPAM PROe consists of the following actions:

Chapter 3: VessRAID Setup333. When the log-in screen (Figure 2) appears:•Type administrator in the User Name field.•Type password in the Password fiel

ContentsvChapter 4: Management with WebPAM PROe,cont.Working with the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . .49Viewing Oth

VessRAID 1000s Series Product Manual34Choosing a LanguageWebPAM PROe displays in English, German, French, Italian, Spanish, Russian, Japanese, Chinese

Chapter 3: VessRAID Setup35Figure 5. The Array Configuration menuAutomaticWhen you choose the Automatic option, the following parameters appear on the

VessRAID 1000s Series Product Manual36ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check t

Chapter 3: VessRAID Setup37AdvancedStep 1 – Disk Array Creation1. Enter a name for the disk array in the field provided. 2. Check the boxes to enable

VessRAID 1000s Series Product Manual385. Specify a Stripe size from the dropdown menu.64, 128, 256, 512 KB, and 1 MB are available. 64 KB is the defau

Chapter 3: VessRAID Setup39Using WebPAM PROe over the InternetThe above instructions cover connections between VessRAID and your company network. It i

VessRAID 1000s Series Product Manual40

41Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:• Logging into WebPAM PROe (page 42)• Perusing the Interface (page 44

VessRAID 1000s Series Product Manual42Logging into WebPAM PROe 1. Launch your Browser.2. In the Browser address field, type the IP address of the Vess

Chapter 4: Management with WebPAM PROe43Figure 1. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there are any unc

VessRAID 1000s Series Product ManualviChapter 4: Management with WebPAM PROe,cont.Managing the Network Connection . . . . . . . . . . . . . . . . . .

VessRAID 1000s Series Product Manual44Figure 2. Clicking “Language” on the WebPAM PROe bannerPerusing the InterfaceWebPAM PROe is browser-based RAID m

Chapter 4: Management with WebPAM PROe45There are four major parts to the graphic user interface:• Header (see below)• Tree (see page 46)• Management

VessRAID 1000s Series Product Manual46Using Tree ViewTree View enables you to navigate around all components of the Subsystem, including SAS managemen

Chapter 4: Management with WebPAM PROe47Using Management ViewManagement View provides the actual user interface with the VessRAID, including creation,

VessRAID 1000s Series Product Manual48Click the link a second time to change to flip the triangle and reverse the sort sequence.Logging out of WebPAM

Chapter 4: Management with WebPAM PROe49Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VessRAID subsystem. See “

VessRAID 1000s Series Product Manual50Working with SubsystemsA VessRAID subsystem is identified by its Management Port IP address. Subsystem functions

Chapter 4: Management with WebPAM PROe51Setting an Alias for the SubsystemAn alias is optional. To set an alias for this subsystem:1. In Tree View, cl

VessRAID 1000s Series Product Manual52• Time – Time and date of the occurrence • Description – A brief description of the event 3. Click the link at t

Chapter 4: Management with WebPAM PROe53• Item Number – A consecutive decimal number assigned to a specific event • Device – Battery, controller, logi

ContentsviiChapter 4: Management with WebPAM PROe,cont.Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90Vie

VessRAID 1000s Series Product Manual54Viewing Current Background ActivitiesTo view the current background activities:1. In Tree View, click the Subsys

Chapter 4: Management with WebPAM PROe55• Reassigned Block Threshold – 1 to 512 blocks• Error Block Threshold – 1 to 1024 blocks5. Check to enable or

VessRAID 1000s Series Product Manual56Running PDMPredictive Data Migration (PDM) migrates data from the suspect physical drive to a spare disk drive,

Chapter 4: Management with WebPAM PROe575. Select a Recurrence Pattern. • Daily – Enter the number of days between events. • Weekly – Enter the number

VessRAID 1000s Series Product Manual58Viewing Lock StatusThe lock prevents other sessions (including by the same user) from making a configuration cha

Chapter 4: Management with WebPAM PROe594. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.The renew

VessRAID 1000s Series Product Manual60Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing Use

Chapter 4: Management with WebPAM PROe61• Enter or change the email address. • From the Privilege dropdown menu, choose a new level.See “List of User

VessRAID 1000s Series Product Manual62• Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purpose

Chapter 4: Management with WebPAM PROe638. Enter the new password in the Retype Password field. 9. Click the Submit button. Creating a UserTo create a

VessRAID 1000s Series Product ManualviiiChapter 4: Management with WebPAM PROe,cont.Managing Disk Arrays, cont.Running Media Patrol on a Disk Array .

VessRAID 1000s Series Product Manual64Deleting a UserThere will always be at least one Super User account. You cannot delete the user account you used

Chapter 4: Management with WebPAM PROe65Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manag

VessRAID 1000s Series Product Manual66Managing SAS ConnectionsSAS connections deal with the VessRAID’s two host data ports.• Viewing SAS Port Informat

Chapter 4: Management with WebPAM PROe67The range is 1 to 8. 1 is the default. Signal strength correlates to cable length in meters. Example: If you h

VessRAID 1000s Series Product Manual68Managing Storage ServicesStorage services deal with initiators and LUN mapping. LUN masking is the process of ap

Chapter 4: Management with WebPAM PROe693. Click the Storage Services icon. 4. Click the Initiators tab in Management View. 5. From the Initiators t

VessRAID 1000s Series Product Manual70You must enter different LUN numbers for each logical drive.7. Click the Submit button. Editing a LUN MapTo edit

Chapter 4: Management with WebPAM PROe71Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 71)•

VessRAID 1000s Series Product Manual72Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the service automatical

Chapter 4: Management with WebPAM PROe73Making Web Server SettingsThe Web Server service connects your browser to the WebPAM PROe GUI on the VessRAID

ContentsixChapter 5: Management with the CLU, cont.Managing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137Viewing

VessRAID 1000s Series Product Manual74Making Telnet SettingsVessRAID’s Telnet service enables you to access VessRAID’s Command Line Interface (CLI) th

Chapter 4: Management with WebPAM PROe75To change the SNMP settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools ic

VessRAID 1000s Series Product Manual764. Click OK in the confirmation box.Changing the Startup Setting1. Under Startup Type: • Click the Automatic opt

Chapter 4: Management with WebPAM PROe775. Click OK in the confirmation box.Deleting Netsend RecipientsTo delete a Netsend recipient:1. Highlight the

VessRAID 1000s Series Product Manual78Exporting the User DatabaseYou can export the User Database file to share user information and settings among mu

Chapter 4: Management with WebPAM PROe795. Under the Type dropdown list, choose User Database. 6. Enter the name of the file to be imported.Or, click

VessRAID 1000s Series Product Manual80The new configuration is applied to this VessRAID subsystem. Updating the FirmwareSee “Chapter 7: Maintenance” o

Chapter 4: Management with WebPAM PROe81Restoring Factory DefaultsVessRAID includes a function to restore the default settings to its Firmware and Sof

VessRAID 1000s Series Product Manual82Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required,

Chapter 4: Management with WebPAM PROe83Monitoring the ShutdownTo monitor a shutdown, you must use the Command Line Interface (CLI) though a serial co