Promise Technology VTrack M-Class M500p Manual

VTRAKM-CLASSM500f, M500i, M500p, M300f, M300i, M300p, M200f, M200i, M200pPRODUCT MANUALVersion 1.3

VTrak M-Class Product Manual2OverviewVTrak provides data storage solutions for applications where high performance and data protection are required. T

VTrak M-Class Product Manual92iSCSI iSNSThe iSCSI Management–iSNS tab enables you to view and change the current iSNS settings on the Controller data

Chapter 4: Management with WebPAM PROe93iSCSI SLPThe iSCSI Management–SLP tab enables you to view and change the current settings on the Controller da

VTrak M-Class Product Manual942. Click the Administrative Tools icon. 3. Click on the iSCSI Management icon. 4. Click on the CHAP tab in Managemen

Chapter 4: Management with WebPAM PROe953. Click on the iSCSI Management icon. 4. Click on the CHAP tab in Management View. 5. Click on the CHAP tab

VTrak M-Class Product Manual964. Click on the Channel 1 or the Channel 2 link.The settings screen displays a list of the 16 Targets and Termination fo

Chapter 4: Management with WebPAM PROe97Storage ServicesStorage Services include managing Initiator and LUN mapping. These functions are similar for F

VTrak M-Class Product Manual98LUN Map – Fibre Channel and iSCSIThe Storage Services–LUN Map tab displays a list of initiators recognized by the VTrak

Chapter 4: Management with WebPAM PROe99LUN Mapping Parameters• Initiator – The Fibre Channel or iSCSI card in the Host system that initiates commands

VTrak M-Class Product Manual1004. Click the LUN Map tab in Management View. 5. From the LUN Map tab dropdown menu, select Edit LUN Map. 6. Select Port

Chapter 4: Management with WebPAM PROe1018. Enter an Email sender address (example: [email protected]). 9. Enter an Email subject (example: VTrak

Chapter 1: Introduction3Figure 3. VTrak M500f Rear View (M500i/p have different controllers) Figure 4. VTrak M300i/M200i Rear View (M300f/M200f and M3

VTrak M-Class Product Manual1023. Click on the SLP Setting link. 4. Under Startup Type: • Click on the Automatic radio button to start the service aut

Chapter 4: Management with WebPAM PROe10311. Click OK in the confirmation box to restart the Web Server service with your changes. Change Start Settin

VTrak M-Class Product Manual10424 minutes is the default. 7. When you are done, click on the Submit button. 8. Click OK in the confirmation box to res

Chapter 4: Management with WebPAM PROe105There is no default name. 6. Enter a System Location.USA is the default. 7. Enter a System Contact (the email

VTrak M-Class Product Manual106Or click on the Restart button to restart the service. CIMVTrak’s CIM service provides a database for information about

Chapter 4: Management with WebPAM PROe1075. Under the Type dropdown list, select User Database. 6. Click on the Export button. 7. In the File Download

VTrak M-Class Product Manual108This user settings are applied to this VTrak subsystem. Firmware UpdateThe Software Management–Firmware Update tab enab

Chapter 4: Management with WebPAM PROe1091. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click on the Clear S

VTrak M-Class Product Manual110When the “Shutdown complete. It is now safe to power off the subsystem.” message appears, turn off the power supply swi

Chapter 4: Management with WebPAM PROe111To identify the VTrak subsystem housing this controller:1. Click the Subsystem icon in Tree View. 2. Click

VTrak M-Class Product Manual4All M-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one

VTrak M-Class Product Manual1124. Click on the Information tab in Management View. The Controller information includes:• Controller ID (1 or 2) • Alia

Chapter 4: Management with WebPAM PROe113• Cache Line Size – See “Cache Policy” on page 245 • Coercion – See “Capacity Coercion” on page 246• Coercion

VTrak M-Class Product Manual1143. Click on the Controller icon. 4. Click on the Settings tab in Management View. 5. Enter a name into the Alias fiel

Chapter 4: Management with WebPAM PROe115• Number of fans • Number of blowers – Blowers are scroll fans, 2 in each cooling unit • Number of physical d

VTrak M-Class Product Manual116Figure 8. The VTrak M300i/M200i is shown above. The VTrak M300f/p and M200f/p are similar.EnclosureEnclosure Informatio

Chapter 4: Management with WebPAM PROe117Enclosure SettingsThe Enclosure–Settings tab enables you to make settings for certain components of the VTrak

VTrak M-Class Product Manual1183. Click on the Enclosure icon. 4. Click on the FRU VPD tab in Management View. BatteryThe Enclosure–Battery tab disp

Chapter 4: Management with WebPAM PROe119BuzzerThe Enclosure–Buzzer tab enables you to change audible settings for the VTrak subsystem enclosure. VTra

VTrak M-Class Product Manual120• Device ID – PD plus the slot number where the drive is installed. • Model – Drive Manufacturer's model name and/

Chapter 4: Management with WebPAM PROe1211. Click the Subsystem icon in Tree View. 2. Click on the Enclosures icon. 3. Click on the Enclosure ic

Chapter 1: Introduction5Hardware-assisted XOR engine High-speed parity calculation for parity type logical drives.Supports out-of-band management thro

VTrak M-Class Product Manual122• Serial Number – From the drive manufacturer. • Firmware Version – From the drive manufacturer. • Protocol Version – F

Chapter 4: Management with WebPAM PROe123• Statistics Collection Time – Time and date you clicked the Statistics link to display this data Identify a

VTrak M-Class Product Manual1246. Click on the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum of 32 ch

Chapter 4: Management with WebPAM PROe125The Force Offline/Online tab appears only for physical drives that are assigned to disk arrays.To force a phy

VTrak M-Class Product Manual126Disk ArraysA disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. The Dis

Chapter 4: Management with WebPAM PROe127If you do NOT accept these parameters, use the Advanced option to create your disk array.The new disk array a

VTrak M-Class Product Manual128• Disk Arrays – The number of physical drives in the disk array, their slot numbers, configurable capacity and the numb

Chapter 4: Management with WebPAM PROe129Step 2 – Logical Drive CreationLogical Drive Creation enables you to specify logical drives under the new dis

VTrak M-Class Product Manual130The new disk array appears in the Disk Array List on the Information tab. Delete a Disk ArrayThe Disk Arrays–Delete tab

Chapter 4: Management with WebPAM PROe131Disk Array Information• Disk Array ID – This is the ID number assigned by the VTrak GUI for this disk array.

VTrak M-Class Product Manual6SpecificationsM500f/i/pDrive Capacity: 15 SATA disk drives (3.5" x 1" form factor only).External I/O Ports (M50

VTrak M-Class Product Manual132Disk Array Status• Functional/OK – This is the normal state of a logical drive. When a logical drive is Functional, it

Chapter 4: Management with WebPAM PROe1332. Click on the Disk Arrays icon. 3. Click on the Disk Array icon. 4. Click on the Settings tab in Manage

VTrak M-Class Product Manual13410. From the Read Policy dropdown menu, select a Read Cache policy for this logical drive.The choices are Read Cache, R

Chapter 4: Management with WebPAM PROe1356. Click the Submit button. In the confirmation box, type the word confirm in the field provided. 7. Click th

VTrak M-Class Product Manual136To set Migration priority, see “Change Background Settings” on page 71.Disk Array RebuildWhen you rebuild a disk array,

Chapter 4: Management with WebPAM PROe137• Predictive Data Migration (PDM) • Spare drive Transition Start Background FunctionTo start a background fun

VTrak M-Class Product Manual138After Transition is completed, refresh the screen. The revertible spare drive will be listed under the Spare Drives ico

Chapter 4: Management with WebPAM PROe139The Information tab displays the following: • Device ID – This is the unique ID number assigned to an individ

VTrak M-Class Product Manual140• Stale – The physical drive contains obsolete disk array information. Click on the Clear tab. • PFA – The physical dri

Chapter 4: Management with WebPAM PROe141• Disk Array ID – The ID number of the disk array from which this logical drive was created. • Read Policy –

Chapter 1: Introduction7Any combination of these RAID levels can exist at once on separate logical drives. See page 233 for more information on RAID.R

VTrak M-Class Product Manual1426. Click on the Settings tab in Management View. 7. Enter an alias in the Logical Drive Alias field. Maximum of 32 char

Chapter 4: Management with WebPAM PROe143If you checked the box, enter a value in the Quick Initialization Size field. This value is the size of the i

VTrak M-Class Product Manual144Information to see Synchronization. A Yes means the logical drive was synchronized.To set Synchronization priority, see

Chapter 4: Management with WebPAM PROe145• Table Type – Read Check, Write Check or Inconsistent Block (see below). • Start Logical Block Address – LBA

VTrak M-Class Product Manual146• Operational Status – OK is normal. Can also show Rebuilding, Transition Running, PDM Running or Offline. • Capacity –

Chapter 4: Management with WebPAM PROe1477. If you selected a Dedicated spare drive, highlight disk array to which you want assign the spare drive fro

VTrak M-Class Product Manual148Or select All to check all the spare drives at the same time. 5. Click the Submit button. The results of the Spare Chec

Chapter 4: Management with WebPAM PROe1492. Click on the Spare Drives icon. 3. Click on the Spare Drive icon. 4. In Management View, click on the

VTrak M-Class Product Manual1508. If you selected a Dedicated spare drive, highlight the disk array to which you want assign the spare drive from the

151Chapter 5: Management with the CLUVTrak Status IndicatorsEven though the Command Line Utility (CLU) offers comprehensive monitoring of VTrak, the L

VTrak M-Class Product Manual8Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MICLimited Warranty: 3 Years (See page 296 for details)M300

VTrak M-Class Product Manual152Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED displayWhen boot-up is finished and the VTrak is functioning no

Chapter 5: Management with the CLU153See page 209 for more information about field-replaceable components. See page 280 for a discussion of critical a

VTrak M-Class Product Manual154Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDsThe VTrak spins up the disk drives sequentially in order to eq

Chapter 5: Management with the CLU155CLU ConnectionThere are two connections methods for the CLU:• Serial – Requires a null modem cable (included with

VTrak M-Class Product Manual156Quick Setup (Fibre Channel and SCSI) – A sequence of four steps to setup System Date & Time, Management Port and RA

Chapter 5: Management with the CLU157Fibre Channel Management – Node information, Port information, settings, SFPs and statistics, list of initiators.

VTrak M-Class Product Manual158CLU Function MapThe map below is designed to help you navigate to the submenu where each function is located. Begin at

Chapter 5: Management with the CLU159C, continuedCIM, settings – Main Menu, Additional Info and Management, Software Management, CIMClear Events, runt

VTrak M-Class Product Manual160E, continuedEnclosure, temperature – Main Menu, Subsystem Management, Enclosure Management, Temperature SensorsEnclosur

Chapter 5: Management with the CLU161I, continuedInitiator, create/delete – Main Menu, Additional Info and Management, LUN MappingInitiators, Fibre Ch

Chapter 1: Introduction9Supported Operating Systems: Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords)Power Consumption: 340 wa

VTrak M-Class Product Manual162L, continuedLogical Drive, locate – Main Menu, Logical Drive Management, individual logical driveLogical Drive, read ca

Chapter 5: Management with the CLU163P, continuedPhysical Drives – Main Menu, Physical Drive ManagementPhysical Drives, coercion method – Main Menu, S

VTrak M-Class Product Manual164S, continuedSettings, restore defaults – Main Menu, Additional Info and Management, Restore Factory DefaultsSFP, Fibre

Chapter 5: Management with the CLU165S, continuedStatistics, physical drive – Main Menu, Physical Drive Management, individual driveSubnet Mask, iSCSI

VTrak M-Class Product Manual166U, continuedUser, settings – Main Menu, Additional Info and Management, User Management, user from listUser, status – M

Chapter 5: Management with the CLU167Quick SetupQuick Setup is discussed under “VTrak Setup with CLI or CLU” on page 29.Subsystem ManagementSubsystem

VTrak M-Class Product Manual1681440 minutes = 24 hours2. Highlight Lock and press Enter.To reset the lock with a new time:1. In the Lock Time field, t

Chapter 5: Management with the CLU1692. Highlight Controller Management and press Enter.3. Highlight the controller you want and press Enter.4. Highli

VTrak M-Class Product Manual1704. Press Ctrl-A to save your settings.Enclosure ManagementEnclosure Management includes information, status, settings a

Chapter 5: Management with the CLU171If either blower speed is below the Healthy Threshold, there is a blower malfunction. See “Chapter 6: Maintenance

VTrak M-Class Product Manual10

VTrak M-Class Product Manual1723. Press Ctrl-A to save your settings.Temperature ThresholdsTemperature thresholds are the temperature levels the Contr

Chapter 5: Management with the CLU173• Battery Current – Positive during charge, negative during dischargeTo recondition the battery:1. Highlight Reco

VTrak M-Class Product Manual1741. Highlight DMA Mode and press the spacebar to toggle through UDMA 0 – 5 and MDMA 0 – 2.2. Press Ctrl-A to save your s

Chapter 5: Management with the CLU175If a physical drive is offline and shows a PFA error, rebuild the disk array. Go to Disk Array Info and Settings.

VTrak M-Class Product Manual176Disk Array ManagementDisk Array Management includes the creation and deletion of disk arrays, disk array settings and f

Chapter 5: Management with the CLU1772. Highlight Number of Logical Drives and press the backspace key to erase the current value.3. Enter the number

VTrak M-Class Product Manual1787. Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels.8. If you want to creat

Chapter 5: Management with the CLU179Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the dis

VTrak M-Class Product Manual1802. Specify the source and target physical drives.3. Highlight Start and press Enter.MigrationThis function includes RAI

Chapter 5: Management with the CLU181TransitionTransition is the process of replacing a revertible spare drive that is currently part of a disk array

11Chapter 2: Installation• Unpack the VTrak storage subsystem (below)• Mount VTrak M500f/i/p in a Rack (page 12)• Mount VTrak M300f/i/p or M200f/i/p i

VTrak M-Class Product Manual1824. Highlight the following parameters and press the backspace key to erase the current value:• Alias - Type an alias in

Chapter 5: Management with the CLU183Logical Drive ManagementThis function deals with settings and functions of existing logical drives. To create or

VTrak M-Class Product Manual184Initialization This function sets all data bits in the logical drive to zero.1. Highlight Background Activity and press

Chapter 5: Management with the CLU185Locate Logical DriveThis feature helps you identify the physical drives assigned to the logical drive you are wor

VTrak M-Class Product Manual186iSCSI Port SettingsThis feature applies to VTrak iSCSI models only.1. From the Main Menu, highlight Network Management

Chapter 5: Management with the CLU1872. Highlight Fibre Channel Ports and press Enter.3. Highlight Fibre Channel Port 1 or Port 2 and press Enter.Port

VTrak M-Class Product Manual188•Bitrate• Link Length – Maximum length depending on the type of fiber or copper• Transceiver type• Transceiver code• Ma

Chapter 5: Management with the CLU189To create or delete an initiator, highlight Additional Info and Management and press Enter. Then highlight LUN Ma

VTrak M-Class Product Manual190Ports1. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight iSCSI Ports and press Enter.3. High

Chapter 5: Management with the CLU1912. Highlight iSCSI SLP Options and press Enter.3. Highlight SLP Port 1 or Port 2 and press Enter.SLP Port informa

VTrak M-Class Product ManualiiCopyright© 2005 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology).

VTrak M-Class Product Manual12Mount VTrak M500f/i/p in a RackFigure 1. Rackmounted VTrak M500f/i/pThe VTrak M500f/i/p installs directly to the rack wi

VTrak M-Class Product Manual1922. Highlight Ping and press Enter.3. Type the IP address you want to ping in the IP Address field.4. Highlight Ping Thr

Chapter 5: Management with the CLU1933. Type Ctrl-A save your settings.To set Termination for the VTrak SCSI controller “Out” connectors:1. Highlight

VTrak M-Class Product Manual194• Synchronization• Redundancy Check•Migration• Transition• Initialization• Media PatrolBackground Activity SettingsUse

Chapter 5: Management with the CLU195• Error Block Threshold – 1 to 2048 blocks6. Press Ctrl-A to save your settings.Background Activities List1. From

VTrak M-Class Product Manual196The log of NVRAM Events appears. Events are added to the top of the list. Each item includes:• Sequence number – Begins

Chapter 5: Management with the CLU1972. Highlight Physical Drive Number and press the backspace key to erase the current value, then type the new valu

VTrak M-Class Product Manual198Delete Spare Drive 1. Highlight the spare drive you want to delete and press the spacebar to mark it.The mark is an ast

Chapter 5: Management with the CLU199Delete Initiator1. Highlight the initiator you want to delete and press the spacebar to mark it.The mark is an as

VTrak M-Class Product Manual200User ManagementEach user types their user name and password to log into the CLI.1. From the Main Menu, highlight Additi

Chapter 5: Management with the CLU2015. Press Ctrl-A to save the password.User Settings: Display Name and Email AddressEach user can change their disp

Chapter 2: Installation13If you plan to use the mounting rails, follow this procedure to install them:1. Attach one end of the rail to the back side o

VTrak M-Class Product Manual202Software ManagementVTrak’s software services include:•Email• SLP (Service Location Protocol)• Webserver• Telnet• SNMP (

Chapter 5: Management with the CLU2035. The following items are optional but recommended. Highlight and press the backspace key to erase the current v

VTrak M-Class Product Manual204• Session Time Out – 24 minutes is the default. 1440 minutes = 24 hours• Maximum number of connections – 4 is the defau

Chapter 5: Management with the CLU2051. Highlight the trap sink you want to delete and press the spacebar to mark it.The mark is an asterisk (*) to th

VTrak M-Class Product Manual2064. Highlight Restore Factory Defaults and press Enter.5. Press Y to confirm the reset.Shutdown and RestartThis function

Chapter 5: Management with the CLU207The screen will display shutdown and startup functions.3. When the Login: prompt appears, log into the CLU again.

VTrak M-Class Product Manual208

209Chapter 6: Maintenance• Firmware Update – WebPAM PROe (page 211)• Firmware Update – CLU (page 213)• Replace Power Supply – All Models (page 214)• R

VTrak M-Class Product Manual210Figure 2. Field Replaceable Units (FRUs) on VTrak M300f/M200f (M300i/p and M200i/p are similar)The primary means to ide

Chapter 6: Maintenance211Firmware Update – WebPAM PROeBefore you begin, go to the Promise website www.promise.com and download the latest firmware upd

VTrak M-Class Product Manual14Mount VTrak M300f/i/p or M200f/i/p in a RackFigure 1. Rackmounted VTrak M300f/i/p (M200f/i/p is similar)The VTrak M300f/

VTrak M-Class Product Manual2125. Do one of the following: • Click on the Download Flash File from Local File through HTTP radio button, then click on

Chapter 6: Maintenance213Firmware Update – CLUUse this function to flash the VTrak’s firmware. Before you begin, go to the Promise website www.promise

VTrak M-Class Product Manual214Replace Power Supply – All Models Figure 4. The VTrak M500f/i/p power supply shown above.The M300f/i/p and M200f/i/p a

Chapter 6: Maintenance215Replace Cooling Unit Fan – M500f/i/pThe blowers (scroll fans) in the cooling units are replaced as individual parts. There ar

VTrak M-Class Product Manual2163. Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cool

Chapter 6: Maintenance2175. Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. 6. Grasp the top and bottom sections of the cooli

VTrak M-Class Product Manual2188. Separate the cooling unit section to access the blowers.The upper fan is Fan 1, the lower fan is Fan 2. From the LED

Chapter 6: Maintenance219Be sure you set the fan on the mounting pins, as shown above.Be sure the fans point outward, towards the handle (above).11. P

VTrak M-Class Product Manual220Replace Cooling Unit Fan – M300f/i/p and M200f/i/pThe blowers (scroll fans) in the cooling units are replaced as indivi

Chapter 6: Maintenance221 An example of a VTrak cooling unit appears above. 5. Loosen the thumbscrews (above). Retainers keep the thumbscrews in place

Chapter 2: Installation15Follow this procedure to install the rails:1. Check the fit of the rails in your rack system.2. Slide the plates out of the r

VTrak M-Class Product Manual2227. Separate the cooling unit sections to access the blowers.Viewed from the inside (battery) end on the cooling unit, t

Chapter 6: Maintenance223Be sure the blowers point outward, towards the handle, as shown above.10. Place the top section of the cooling unit onto the

VTrak M-Class Product Manual224Replace Cache Battery – M500f/i/pThe cache battery is located in the Cooling Unit 1 (the left one). The battery is repl

Chapter 6: Maintenance225 2. Press the release button and pull the handle downward as shown above.3. Pull the cooling unit out of the VTrak enclosure.

VTrak M-Class Product Manual2266. Carefully slide the cooling unit into the enclosure. 7. Gently press the handle in and upward until it locks (abov

Chapter 6: Maintenance227Replace Cache Battery – M300f/i/p and M200f/i/pThe cache battery is located in the Cooling Unit. The battery is replaced as a

VTrak M-Class Product Manual228 5. Detach the connector and lift the battery out of the bracket (above).6. Place a new battery into the bracket and at

Chapter 6: Maintenance229Replace SEP – M500f/i/pThe Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery, and monitors system

VTrak M-Class Product Manual230Replace SEP – M300f/i/p and M200f/i/pThe Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery,

Chapter 6: Maintenance231Replace RAID Controller – All ModelsThe RAID Controller monitors and manages the logical drives. When this controller is repl

VTrak M-Class Product Manual16Install Disk Drives You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives.• VTrak M500f/i/p supports up to 15 di

VTrak M-Class Product Manual232

233Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 241)• Stripe Size (page 244)• Sector Size (page 244)• C

VTrak M-Class Product Manual234RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the sectors of m

Chapter 7: Technology Background235RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

VTrak M-Class Product Manual236RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of mor

Chapter 7: Technology Background237RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak M-Class Product Manual238RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 i

Chapter 7: Technology Background239RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across di

VTrak M-Class Product Manual240attempts to distribute the number of disk drives equally among the axles but in some cases, one axle will have more dis

Chapter 7: Technology Background241Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. T

Chapter 2: Installation17 Figure 10.M500f/i/p drive carrier mounting holesFigure 11. M300f/i/p and M200f/i/p drive carrier mounting holesWARNING:Count

VTrak M-Class Product Manual242RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Recommen

Chapter 7: Technology Background243RAID 50Recommended Applications for RAID 50• File and Application servers • Transaction processing• Office applicat

VTrak M-Class Product Manual244Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read fro

Chapter 7: Technology Background245To make use of logical drives greater than 2TB in size, a larger sector size is required. The table below correlate

VTrak M-Class Product Manual246• Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs

Chapter 7: Technology Background247Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, th

VTrak M-Class Product Manual248The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data

Chapter 7: Technology Background249Ranges of Disk Array ExpansionThere are limitations to how large you can expand a disk array, depending on the size

VTrak M-Class Product Manual250The current iSCSI and Fibre Channel HBA cards and PC Operating Systems support a 10-byte LBA format. This means that a

Chapter 7: Technology Background251Media Patrol will also check spare drives, if those drives have Media Patrol enabled. Media Patrol for spare drives

VTrak M-Class Product Manual18Figure 12.SATA Disk Drives mount at the front of the carrier1. Carefully lay the drive into the drive carrier at the fro

VTrak M-Class Product Manual252During data migration, you will have access to the Logical Drive but it will respond more slowly to read/write tasks be

Chapter 7: Technology Background253drive. In this example, physical drive 3 failed and the array is rebuilt using physical drive 6, the spare drive.Wh

VTrak M-Class Product Manual254In order to run the Transition function:• The spare drive in the rebuild array must be revertible• The replacement driv

255Chapter 8: Troubleshooting• VTrak is Beeping (below)• LEDs Display Amber or Red (page 256)• CLU Reports a Problem (page 262)• WebPAM PROe Reports a

VTrak M-Class Product Manual256LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Fi

Chapter 8: Troubleshooting257See page 209 for more information about field-replaceable components. See page 280 for a discussion of critical and offli

VTrak M-Class Product Manual258Drive Status IndicatorsThere are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, an

Chapter 8: Troubleshooting259Back of EnclosureWhen the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak.

VTrak M-Class Product Manual260Figure 8. Battery and fan LEDs VTrak M300f/i/p and M200f/i/pUnder normal conditions, the power supply, battery and fan

Chapter 8: Troubleshooting261Figure 10.A VTrak iSCSI controllerFigure 11. A VTrak SCSI controllerUnder normal conditions, the Controller Status LED (m

Chapter 2: Installation19Drive NumberingEach disk drive in VTrak is identified by a number used for creating and managing logical drives. VTrak number

VTrak M-Class Product Manual262CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sou

Chapter 8: Troubleshooting263• Highlight Rebuild and press Enter to rebuild the array after you replace the failed disk driveFor more information, see

VTrak M-Class Product Manual264• Keeps a record in the Event Log (above)• Displays full information on the selected component in the Management Window

Chapter 8: Troubleshooting265Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VTrak M-Class Product Manual266Battery is charging Battery is being recharged.Battery reconditioning is completeBattery reconditioning is finished.Bat

Chapter 8: Troubleshooting267Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 215

VTrak M-Class Product Manual268Drive-interface controller is NOT foundRestart the VTrak. See page 212. If this message appears repeatedly, contact Tec

Chapter 8: Troubleshooting269Host-interface controller has detected bus resetThe initiator sent a reset command. If this message appears repeatedly, c

VTrak M-Class Product Manual270Host-interface controller settings have changedResult of user action. Normal.Fibre ChannelFibre Channel controller has

Chapter 8: Troubleshooting271Logical drive initialization is aborted due to an internal error.System resources are low. Reduce system load or restart

VTrak M-Class Product Manual20Set Up Network Cable ConnectionsThe VTrak M500f, M300f and M200f share the same RAID controller design and use Fibre Cha

VTrak M-Class Product Manual272Online capacity expansion has completedNormal.Online capacity expansion has pausedExpansion paused because of user inte

Chapter 8: Troubleshooting273Physical disk is marked onlineDisk drive removed from service due to errors. If necessary, try to force the disk online.

VTrak M-Class Product Manual274A physical disk has encountered PFA conditionA potentially faulty address or bad sector was found. A configured dead ph

Chapter 8: Troubleshooting275PSU fan speed increased. Check the VTrak for overheating. See page 283.PSU fan speed decreased.Temporary overheat conditi

VTrak M-Class Product Manual276RebuildRebuild is started Result of settings or user action. Normal.Rebuild is completed Normal.Rebuild is paused Rebui

Chapter 8: Troubleshooting277Redundancy Check task is queuedRedundancy Check has been set manually or by schedule.Redundancy Check task is stopped int

VTrak M-Class Product Manual278Stripe Level MigrationStripe Level migration is startedResult of settings or user action. Normal.Stripe Level migration

Chapter 8: Troubleshooting279Synchronization is queuedSynchronization is already running on another logical drive in the same array.Synchronization is

VTrak M-Class Product Manual280Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10 and 50—goes critical when a disk drive

Chapter 8: Troubleshooting281To set up a spare drive, see “Create Spare Drive” on page 146 (WebPAM PROe) or “Create New Spare Drive” on page 196 (CLU)

Chapter 2: Installation21• A network switch• A network interface card (NIC) in the PCConnect the VTrak Fibre Channel data ports to your Fibre Channel

VTrak M-Class Product Manual282Figure 4. VTrak M500f/i/p disk carrier LEDs Figure 5. VTrak M300f/i/p and M200f/i/p disk carrier LEDs• The drive carrie

Chapter 8: Troubleshooting283Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

VTrak M-Class Product Manual284OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk dr

Chapter 8: Troubleshooting285 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

VTrak M-Class Product Manual286Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and User M

Chapter 8: Troubleshooting287 This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an exter

VTrak M-Class Product Manual288Network ConnectionsVTrak has an RJ-45 Management Port connector on the back of its cabinet. This is a Gigabit Ethernet

Chapter 8: Troubleshooting289Unsaved Data in the Controller CacheThe VTrak M-Class controller has a 256 MB data memory cache protected by a battery ba

VTrak M-Class Product Manual290

291Chapter 9: Support• Frequently Asked Questions (below)• Contact Technical Support (page 293)• Limited Warranty (page 296)• Returning product for re

iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . .

VTrak M-Class Product Manual22iSCSI Storage Area Network Figure 10. VTrak M300i and M200i SAN connections (M500i is similar)This arrangement requires:

VTrak M-Class Product Manual292My WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can time-out fo

Chapter 9: Support293How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

VTrak M-Class Product Manual294United StatesEurope, Africa, Middle East GermanyItalyE-mail Support [email protected] Support (408) 228-1097 Attn

Chapter 9: Support295Taiwan China E-mail Support [email protected] Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 239

VTrak M-Class Product Manual296Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of

Chapter 9: Support297No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

VTrak M-Class Product Manual298The technician will assist you in determining whether the product requires repair. If the product needs repair, the Tec

299Appendix A: Useful Information• Serial Connector Pinout (below)• SNMP MIB Files (page 300)Serial Connector PinoutBelow is the pinout diagram for th

VTrak M-Class Product Manual300SNMP MIB FilesPromise supplies seven MIB files to integrate the VTrak M-Class subsystem into your SNMP system. These fi

301IndexAAbout This Manual 1Accept Incomplete Array 181Alias 179Architectural Description of VTrak 3Audible alarm 60, 154, 251Auto Rebuild, enable 193

Chapter 2: Installation23iSCSI Direct Attached StorageFigure 11. VTrak M300i and M200i DAS connections (M500i is similar)This arrangement requires:•

VTrak M-Class Product Manual302DDASFibre Channel 21iSCSI 23SCSI 24Date and Time 168date and time settingCLI 30CLU 32, 35Dead 132, 140Dedicated to Arra

Index303Drive-interface controller 263Enclosure 264Event logging 264Fibre Channel 266Host-interface controller 264iSCSI 266Logical drive 266Media patr

VTrak M-Class Product Manual304iSCSI 92, 189Activity LED 26, 58, 152, 252CHAP 93, 190DAS 23iSNS 91, 189Node 87, 188Ping 94, 191Port 89, 189port settin

Index305LUN Masking 98MM200f/i/pfront panel LED 26rackmount 14specifications 8M300f 8M300f/i/pfront panel LED 26rackmount 14specifications 8M500f/i/pf

VTrak M-Class Product Manual306power connection 26Power LED 26, 58, 152, 252Power requirements 7, 9Power Supplies 170, 281Power Supply Units 170Power

Index307Sector Size 242Sector size 50, 129Serial cable connection 25Serial connection problems 282Serial connection problems 282Server’s IP address 28

VTrak M-Class Product Manual308Temperature Sensors 171Temperature Thresholds 172Termination, SCSI 95Test Email 77Transceivers, Fibre Channel 86, 187Tr

VTrak M-Class Product Manual24SCSI Direct Attached StorageFigure 12. VTrak M300p and M200p DAS connections (M500p is similar)This arrangement requires

Chapter 2: Installation25Set Up Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utilit

VTrak M-Class Product Manual26Connect the PowerPlug in the power cords and switch on both power supplies. When the power is switched on, the LEDs on t

Chapter 2: Installation27There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of th

VTrak M-Class Product Manual28

29Chapter 3: Setup• VTrak Setup with CLI or CLU (below)• Install iSCSI Initiator on the Host PC (page 39)• VTrak Setup with WebPAM PROe (page 41)VTrak

VTrak M-Class Product Manual30CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)1. Type the following string to set the Date and Time, the

Chapter 3: Setup31administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87, primaryipmask=255.255.255.0, gateway=192.168.10.3"In

VTrak M-Class Product ManualivChapter 3: Setup, continuedLog-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .54Internet Conn

VTrak M-Class Product Manual32CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)1. At the admin@cli prompt, type menu and press Enter.The

Chapter 3: Setup335. Press Ctrl-A to save these settings and move to the Management Port configuration screen.Management PortBy default, DHCP is enabl

VTrak M-Class Product Manual345. Press Ctrl-A to save these settings and move to the RAID configuration screen.To make Management Port settings manual

Chapter 3: Setup35System Date and Time1. Press the arrow keys to highlight System Date.2. Press the backspace key to erase the current date.3. Type th

VTrak M-Class Product Manual361. Press the arrow keys to highlight DHCP.2. Press the spacebar to toggle to Disabled. The current Management Port setti

Chapter 3: Setup37iSCSI Ports By default, DHCP is enabled on VTrak (above). To set iSCSI Port settings manually, or to view the current settings, you

VTrak M-Class Product Manual38The current iSCSI Port settings are displayed (above).To make iSCSI Port settings manually:1. Press the arrow keys to hi

Chapter 3: Setup39Install iSCSI Initiator on the Host PCThis step applies to the M500i, M300i and M200i models only.To access the iSCSI data ports, yo

VTrak M-Class Product Manual40After the iSCSI Initiator is installed, follow the installation and setup instructions that come with your GbE NIC card.

Chapter 3: Setup41VTrak Setup with WebPAM PROeSet up with WebPAM PROe consists of the following: • Log-in to WebPAM PROe (below)• Language Selection (

ContentsvChapter 4: Management with WebPAM PROe, continuedLogical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak M-Class Product Manual42.3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.T

Chapter 3: Setup43 NoteMake a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next

VTrak M-Class Product Manual44The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. Unless you created disk arr

Chapter 3: Setup45Create a Disk ArrayClick on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly activated, there

VTrak M-Class Product Manual46• Logical Drives – The ID number of the logical drive(s), their RAID level, capacity and stripe size • Spare Drives – Th

Chapter 3: Setup47 Follow these steps to create a new disk array.1. Check the boxes to select any one or a combination of: • Redundancy – The array wi

VTrak M-Class Product Manual48• Transaction Log •Other 4. Click the Update button.Or check the Automatic Update box and updates will occur automatical

Chapter 3: Setup49If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array. T

VTrak M-Class Product Manual50 On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the

Chapter 3: Setup5110. Choose a Read Cache policy:• ReadCache• ReadAhead•No Cache11. Choose a Write Cache policy:• WriteThru•WriteBack12. Click the Upd

VTrak M-Class Product ManualviChapter 5: Management with the CLU, continuedLocate Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak M-Class Product Manual52If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the

Chapter 3: Setup5313. When you have finished specifying logical drives, click the Next button.

VTrak M-Class Product Manual54The proposed disk array appears with the logical drive(s) you specified.14. If you agree with the proposed disk array an

Chapter 3: Setup55Internet Connection using WebPAM PROeThe above instructions cover connections between VTrak and your company network. It is also pos

VTrak M-Class Product Manual56

57Chapter 4: Management with WebPAM PROeThis chapter describes using embedded WebPAM PROe to monitor and manage your RAID system. This chapter is divi

VTrak M-Class Product Manual58Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED displayWhen boot-up is finished and the VTrak is functioning nor

Chapter 4: Management with WebPAM PROe59See page 209 for more information about field-replaceable components. See page 280 for a discussion of critica

VTrak M-Class Product Manual60Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDsThe VTrak spins up the disk drives sequentially in order to equ

Chapter 4: Management with WebPAM PROe61Log-in/Log-outLog-in to WebPAM PROe1. Launch your Browser.2. In the Browser address field, type in the IP addr

ContentsviiChapter 5: Management with the CLU, continuedShutdown and Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204Buzzer .

VTrak M-Class Product Manual62.3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.T

Chapter 4: Management with WebPAM PROe63After sign-in, the WebPAM PROe opening screen appears.Figure 5. WebPAM PROe Opening ScreenThe first time you l

VTrak M-Class Product Manual64Graphic User InterfaceVTrak features a browser-based, graphic user interface. Your Internet browser is the basic compone

Chapter 4: Management with WebPAM PROe65There are four major parts to the graphic user interface:HeaderLanguage SelectionThe VTrak graphic user interf

VTrak M-Class Product Manual663. Click View again to hide the Event Frame. Storage NetworkThe VTrak graphic user interface can currently display in St

Chapter 4: Management with WebPAM PROe67Tree ViewBelow are the components of Tree View. The Administrative Tools section is different for the Super Us

VTrak M-Class Product Manual68Management WindowThe Management Window provides the actual user interface with the VTrak. This window changes depending

Chapter 4: Management with WebPAM PROe69SubsystemVTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsyst

VTrak M-Class Product Manual70Subsystem EventsThe Subsystem–Event tab provides information from the event (log) file of a specific subsystem.Events ar

Chapter 4: Management with WebPAM PROe714. In the File Download Security Warning box, click the Save button. 5. In the Save As dialog box, navigate to

VTrak M-Class Product ManualviiiChapter 7: Technology Background, continuedPartition and Format the Logical Drive . . . . . . . . . . . . . . . . . .

VTrak M-Class Product Manual72• Medium allocates a balance of system resources to the Migration and data read/write operations. • High allocates more

Chapter 4: Management with WebPAM PROe733. Click on the Scheduler tab dropdown menu and select an item (see the list above). 4. In the Scheduler dialo

VTrak M-Class Product Manual745. Click the Submit button. LockThe Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsyste

Chapter 4: Management with WebPAM PROe755. Click the Submit button. Release LockTo release the lock for this subsystem:1. Click on the Subsystem ico

VTrak M-Class Product Manual76User InformationThe User Management–Information tab lists the user, his/her status, access privileges, display name and

Chapter 4: Management with WebPAM PROe771. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click on the User Man

VTrak M-Class Product Manual78List of User Notification Events•Shortcuts • Enclosure – All items under Enclosure have the same Severity level • RAID C

Chapter 4: Management with WebPAM PROe79User Password – AdministratorThe Administrator or a Super User can change another user’s password. To make the

VTrak M-Class Product Manual806. Enter a password for this user in the New Password and Retype Password fields.A password is optional. If you do not a

Chapter 4: Management with WebPAM PROe814. Click on the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6.

1Chapter 1: Introduction• About This Manual (below)• Overview (page 2)• Architectural Description (page 3)• Specifications (page 6)Thank you for purch

VTrak M-Class Product Manual82Network ManagementNetwork Management deals with network connections to the VTrak’s Management Port, and on iSCSI models,

Chapter 4: Management with WebPAM PROe836. Click the Submit button. iSCSI Data PortsThe Network Management–iSCSI tab enables you to see the current Da

VTrak M-Class Product Manual84Fibre Channel NodeThe Fibre Channel Management–Node tab enables you to see the current Data Port settings on the Control

Chapter 4: Management with WebPAM PROe85Fibre Channel Port SettingsThe Fibre Channel Management–Port tab enables you to make Data Port settings on the

VTrak M-Class Product Manual86• Number of words received • LIP Count – Loop initialization primitive count • NOS Count – Not operational primitive seq

Chapter 4: Management with WebPAM PROe871. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click on the Fibre Ch

VTrak M-Class Product Manual883. Click on the Fibre Channel Management icon. 4. Click the Initiator tab in Management View.To add or delete an initi

Chapter 4: Management with WebPAM PROe89• Uni-directional CHAP Authentication – Enables Challenge Handshake Authentication Protocol. • Bi-directional

VTrak M-Class Product Manual90• Primary Data Digest Method – (None). • iSCSI Receive Marker – (None). iSCSI Port StatisticsThe iSCSI Management–Ports

Chapter 4: Management with WebPAM PROe91• Transmitted Bytes • Received Segments • Received Bytes • Retransmit Timer Expire • Persist Timer Expired • R